Evolving regulations, low premium growth, and increased competition are just some of the insurance industry’s major challenges. To overcome them, insurers must achieve operational excellence by streamlining back office and customer facing processes to achieve efficiencies.

With increases in compliance measures and growth ambitions, adding headcount is often the response to mounting number of tasks that need to be carried out in a financial institution. Adding new customers and expanding existing relationships naturally means more activity, but even at a steady volume, changes in regulations could mean more work for the same amount of revenue. In this environment, managers seek out solutions for operational leverage. How do we do more with less?

Health systems can improve patient experience by reducing busywork for providers, administrators, and patients, thus making patient encounters more seamless and successful.